Mirameo Support & Help Center
Welcome to Mirameo Beta Support
We're here to help you get the most out of your Mirameo social media analysis experience. As we're currently in beta testing, your feedback is invaluable in helping us improve the platform.
🚀 Getting Started
First Time Using Mirameo?
Quick Start Guide
📖 Frequently Asked Questions
General Questions
Q: What social media platforms does Mirameo support?
A: Currently, we support LinkedIn with plans to add Facebook, X/Twitter, and other platforms. Check our roadmap for updates.
Q: Is Mirameo free during beta?
A: Yes! Beta access is completely free. We'll announce pricing plans before transitioning to commercial service.
Q: How accurate are the AI personality assessments?
A: Our AI analyzes publicly available social media data to provide insights. Accuracy improves with more comprehensive profile data. Results should be used as insights, not definitive assessments.
Q: Can I delete my data?
A: Absolutely! You can delete your account and all associated data at any time. Contact support for expedited deletion.
Technical Questions
Q: Why isn't the scan button appearing on LinkedIn?
A: Make sure:
Q: My scan seems stuck or incomplete
A: Scans can take several minutes depending on profile size. If stuck:
Q: Can I scan private profiles?
A: No, Mirameo only scans publicly available information. We respect privacy settings and platform terms of service.
Q: How long does an analysis take?
A: AI analysis typically takes 2-5 minutes after scan completion. Complex profiles may take longer.
Privacy & Security
Q: What data do you collect?
A: We only collect publicly available social media information. See our Privacy Policy for complete details.
Q: Is my data secure?
A: Yes, we use industry-standard encryption and security measures. All data is encrypted in transit and at rest.
Q: Can I control what gets scanned?
A: Yes, you have full control over which profiles to scan and can customize analysis parameters.
🛠️ Troubleshooting
Browser Extension Issues
Extension not loading:
Scan button missing:
Scan failed or incomplete:
Web Application Issues
Login problems:
Analysis not starting:
Results not displaying:
📞 Contact Support
Primary Support Email: support@mirameo.com
Response Time: 24-48 hours (we're a small beta team!)
What to Include in Your Support Request
Support Request Categories
🐛 Bug Reports. Found a bug? Help us fix it!
💡 Feature Requests. Ideas for improvement?
❓ General Questions. Need help using Mirameo?
🔒 Privacy & Security. Data or privacy concerns?
⚠️ Security Issues. Found a security vulnerability?
🎯 Beta Feedback
Help Us Improve
As a beta user, your feedback is crucial! We especially want to hear about:
Ways to Provide Feedback
📚 Resources
Documentation
System Status
Community
⏰ Support Hours
Beta Support Schedule:
Please Note: As a beta service, our support team is small but dedicated. We appreciate your patience and understanding as we work to improve the platform based on your feedback.
🔄 Updates & Announcements
Stay Informed:
Beta Timeline:
Last Updated: July 2025
Beta Version: 1.0
Need immediate help? Email support@mirameo.com
We're here to help you get the most out of your Mirameo social media analysis experience. As we're currently in beta testing, your feedback is invaluable in helping us improve the platform.
🚀 Getting Started
First Time Using Mirameo?
- Create Your Account: Sign up at app.mirameo.com
- Complete Onboarding: Follow our 5-step guided setup process
- Install Browser Tools: Set up our browser extension for social media scanning
- Run Your First Scan: Start with your own LinkedIn profile to see how it works
- Create Analysis: Use our AI-powered personality assessment tools
Quick Start Guide
- Dashboard: Overview of all your scans, profiles, and analyses
- Scans: Collect data from social media profiles
- Profiles: Manage and organize scanned profiles
- Analysis: Create AI-powered personality assessments
- Results: View detailed insights and recommendations
📖 Frequently Asked Questions
General Questions
Q: What social media platforms does Mirameo support?
A: Currently, we support LinkedIn with plans to add Facebook, X/Twitter, and other platforms. Check our roadmap for updates.
Q: Is Mirameo free during beta?
A: Yes! Beta access is completely free. We'll announce pricing plans before transitioning to commercial service.
Q: How accurate are the AI personality assessments?
A: Our AI analyzes publicly available social media data to provide insights. Accuracy improves with more comprehensive profile data. Results should be used as insights, not definitive assessments.
Q: Can I delete my data?
A: Absolutely! You can delete your account and all associated data at any time. Contact support for expedited deletion.
Technical Questions
Q: Why isn't the scan button appearing on LinkedIn?
A: Make sure:
- You're on a LinkedIn profile page (linkedin.com/in/username)
- The browser extension is installed and enabled
- You're logged into your Mirameo account
- Try refreshing the page
Q: My scan seems stuck or incomplete
A: Scans can take several minutes depending on profile size. If stuck:
- Keep the browser tab active during scanning
- Check your internet connection
- Contact support if the issue persists
Q: Can I scan private profiles?
A: No, Mirameo only scans publicly available information. We respect privacy settings and platform terms of service.
Q: How long does an analysis take?
A: AI analysis typically takes 2-5 minutes after scan completion. Complex profiles may take longer.
Privacy & Security
Q: What data do you collect?
A: We only collect publicly available social media information. See our Privacy Policy for complete details.
Q: Is my data secure?
A: Yes, we use industry-standard encryption and security measures. All data is encrypted in transit and at rest.
Q: Can I control what gets scanned?
A: Yes, you have full control over which profiles to scan and can customize analysis parameters.
🛠️ Troubleshooting
Browser Extension Issues
Extension not loading:
- Refresh the LinkedIn page
- Check if the extension is enabled in your browser
- Ensure you're logged into Mirameo
- Try incognito/private browsing mode
Scan button missing:
- Verify you're on a LinkedIn profile page (not company page or feed)
- Check browser console for error messages
- Disable other LinkedIn-related extensions temporarily
Scan failed or incomplete:
- Ensure stable internet connection
- Keep browser tab active during scan
- Try scanning during off-peak hours
- Contact support with the profile URL
Web Application Issues
Login problems:
- Check email/password spelling
- Try password reset if needed
- Clear browser cache and cookies
- Ensure JavaScript is enabled
Analysis not starting:
- Verify you have completed scans for the profile
- Check that scan data is complete
- Try refreshing the page
- Contact support if the issue persists
Results not displaying:
- Allow analysis to complete (check status indicators)
- Refresh the results page
- Check browser console for errors
- Try a different browser
📞 Contact Support
Primary Support Email: support@mirameo.com
Response Time: 24-48 hours (we're a small beta team!)
What to Include in Your Support Request
- Subject Line: Brief description of the issue
- Account Email: The email associated with your Mirameo account
- Description: Detailed explanation of the problem
- Steps to Reproduce: What you were doing when the issue occurred
- Browser/Device: Which browser and operating system you're using
- Screenshots: Visual evidence of the issue (if applicable)
Support Request Categories
🐛 Bug Reports. Found a bug? Help us fix it!
- Include steps to reproduce
- Attach screenshots or screen recordings
- Mention browser and device details
💡 Feature Requests. Ideas for improvement?
- Describe the desired feature
- Explain how it would help you
- Include any relevant use cases
❓ General Questions. Need help using Mirameo?
- Check FAQ section first
- Provide context about what you're trying to accomplish
- Include your account email for faster assistance
🔒 Privacy & Security. Data or privacy concerns?
- Email: privacy@mirameo.com
- Include specific privacy questions or concerns
- Reference our Privacy Policy for detailed information
⚠️ Security Issues. Found a security vulnerability?
- Email: support@mirameo.com
- Include detailed description of the issue
- We take security reports very seriously
🎯 Beta Feedback
Help Us Improve
As a beta user, your feedback is crucial! We especially want to hear about:
- User Experience: Is the interface intuitive? What's confusing?
- Feature Requests: What would make Mirameo more useful for you?
- Performance: Are scans and analyses fast enough?
- Accuracy: How do the AI insights match your expectations?
- Missing Features: What would you like to see added?
Ways to Provide Feedback
- Email: support@mirameo.com
- In-App: Use feedback buttons throughout the platform
- Support Tickets: Include suggestions in your support requests
📚 Resources
Documentation
- Privacy Policy - How we handle your data
- Terms of Service - Platform usage guidelines
System Status
- Check our website for service status updates
- Follow announcements for maintenance schedules
- Beta users receive email notifications for major updates
Community
- Join our beta user community discussions
- Share tips and best practices with other users
- Stay updated on new features and improvements
⏰ Support Hours
Beta Support Schedule:
- Monday - Friday: 9 AM - 6 PM (UTC)
- Weekends: Limited support (emergency issues only)
- Response Time: 24-48 hours for most inquiries
Please Note: As a beta service, our support team is small but dedicated. We appreciate your patience and understanding as we work to improve the platform based on your feedback.
🔄 Updates & Announcements
Stay Informed:
- Check your email for important updates
- Visit our website for the latest news
- In-app notifications for feature releases
- Support page updates for new troubleshooting guides
Beta Timeline:
- Regular feature updates based on user feedback
- Continuous improvement of AI analysis accuracy
- Expansion to additional social media platforms
- Transition to commercial service (timeline TBD)
Last Updated: July 2025
Beta Version: 1.0
Need immediate help? Email support@mirameo.com